Visa Managed Service Lead - L5
VISA
Berlin, Germany
vor 4 Tg.

Job Description

Visa Managed Services (VMS) is a newly created service offering, providing clients with the benefit of Visa expertise by placing dedicated, knowledgeable resources into our client sites.

This strategic initiative will bring value to our clients by ensuring the execution of long-term projects or through managing an augmented Visa capability deployed with built-in quality assurance, governance and tools that will enhance success chances.

VMS is a new initiative undertaken by Visa Consulting & Analytics, whereby Visa will be deploying multiple teams of resources to key clients.

The Program Lead will serve as the VMS lead in a key client of Visa in Germany.

The VMS Lead will report into Visa Central Europe (CE) Consulting team and The VMS lead in London.

What we expect of you, day to day...

  • Lead the cards portfolio migration programme within an important Visa client and provide direction to the different tracks of the programme (e.
  • g., programme management, stakeholder engagement, etc)

  • Coordination and active management of the VMS team within the client assuring the value delivered, meeting Visa’s high standards and to client’s satisfaction
  • Provide high level visibility and drive strategic initiatives for the programme, reporting progress into CE VCA and VMS functions, maintaining governance and oversight
  • Coordination with the Visa Hub teams in terms of cards migrations best practices and state-of-the-art transactional data analysis
  • Drive the Design, Plan, Execution and Engagement for a successful card portfolio conversion within the client. This could mean defining & designing what the overall portfolio conversion strategy will look like, building out the portfolio conversion strategy requirements, live strategy implementation and conversion of card customers, as well as executing the post-conversion tracking and performance measurement
  • Leading the deployed Visa team and project managing the delivery strategies of developed solutions with a true entrepreneurial spirit.
  • Ensure collaboration and overall integration between programme tracks

  • Handling aspects of Data / Operation / Strategy / Business Development / Marketing / Sales / Product / Growth / Digital concurrently as necessary
  • Understand our clients’ business objectives, needs, plans, etc. together with the Central Europe Account Management Team
  • Identify opportunities and improvements to grow the business of our clients
  • Develop and propose appropriate project approaches and business solutions to the client
  • Provide Thought Leadership knowledge and projects regarding the future of payment and retail banking to our client
  • Leverage Visa’s innovation, product and data capabilities to further grow our clients’ business by working together with the VMS / VCA and product teams
  • Build and retain Visa Consulting relationships with our client
  • Generate ideas and opportunities for future engagements with the client
  • Qualifications

  • Proven experience with change management and leading large transformations.
  • Deep project / programme management, financial and budget management in technology, technology consulting, and technology processes.
  • Solid understanding of delivery techniques, methodologies, and best practices. Hands-on experience with Waterfall and Agile frameworks (e.g., Scrum, Kanban)
  • Substantial experience in retail banking and / or payment card industry and / or merchant retail business desirable.
  • High intellectual capability evidenced by excellent analytical skills
  • Comprehensive knowledge of tools and the use of data insights for business growth in a digital and technology-driven environment
  • Excellent client relationship management skills (also on senior executive level and across all levels of an organisation)
  • Excellent sales orientation, experience selling major projects / ideas to senior management
  • Fluent in local language and English both verbally and written
  • Excellent presentation and communication skills (written and verbal) including an ability to comprehend and convey technical information
  • High levels of integrity and business ethics
  • Willingness to maintain professional development
  • Additional Information

    Think you have what it takes?

    If you are interested in a career that will challenge and inspire you we’d love to hear from you!

    Diversity & Inclusion

    Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture.

    We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

    By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

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