For our customers, the service desk is the single point of contact for all inquiries in the operational business.
As a team of 7 employees, customer satisfaction is our top priority. As part of a fast-growing company, flexibility and a satisfactory performance are very important.
As a team, we take care of this together with all our colleagues.
Development and maintenance of customer relationships as a basis for long-term cooperation
Ensuring that services are provided in accordance with the contract and the SLAs
Create reports as well as the monthly billing data
Securing all operational service processes (Service Management, Request Fulfillment, Problem Management, etc.)
Processing, coordination and documentation of incoming requests for operational processes
What you need
Successfully completed bank training and / or (dual) study of economics or similar
General knowledge of banking products and processes
Secure MS Office user knowledge, especially in MS Excel
Fluent German and good English skills
Communication talent, a high degree of initiative and quick comprehension
A high level of flexibility and initiative
You will get extra points for the following
Work experience in a similar position
Experience in the banking and / or IT service business (SLAs, escalation management, service boards etc.)