Banking Specialist - Regional Delivery (part-time)
Avaloq
Berlin
vor 2 Tg.

Your Team

For our customers, the service desk is the single point of contact for all inquiries in the operational business.

As a team of 7 employees, customer satisfaction is our top priority. As part of a fast-growing company, flexibility and a satisfactory performance are very important.

As a team, we take care of this together with all our colleagues.

Your mission

  • Development and maintenance of customer relationships as a basis for long-term cooperation
  • Ensuring that services are provided in accordance with the contract and the SLAs
  • Create reports as well as the monthly billing data
  • Securing all operational service processes (Service Management, Request Fulfillment, Problem Management, etc.)
  • Processing, coordination and documentation of incoming requests for operational processes
  • What you need

  • Successfully completed bank training and / or (dual) study of economics or similar
  • General knowledge of banking products and processes
  • Secure MS Office user knowledge, especially in MS Excel
  • Fluent German and good English skills
  • Communication talent, a high degree of initiative and quick comprehension
  • A high level of flexibility and initiative
  • You will get extra points for the following

  • Work experience in a similar position
  • Experience in the banking and / or IT service business (SLAs, escalation management, service boards etc.)
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