Intern - IT Colleague Support Engineer
VMware
Munich, Germany
vor 6 Tg.

Business Summary :

VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT.

With VMware solutions, organizations are building extraordinary experiences by mobilizing everything. Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.

At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you’ve always dreamed about? Dare to explore at .

VMware IT Colleague Experience and Technology provides technology services and support, enabling efficiency, simplicity and productivity to our colleagues.

The organization additionally supports the company in its growth as the global leader in cloud infrastructure by developing and showcasing VMware products and technology.

Job Role and Responsibility :

  • Serve as Level 2 support to the service desk to resolve endpoint device issues as reported by the end users.
  • Install, configure and troubleshoot hardware, including desktops, laptops, and peripheral equipment.
  • Implement software packages, including operating systems, system releases and desktop software.
  • Able to proactively support and troubleshoot audio and video system in meeting rooms and all hands area.
  • Configure mobile devices including but not limited to phones and tablets.
  • Determine solutions for network security, provide Spyware, Adware and virus protection.
  • Manage the asset database, purchase and dispose equipment based on requirements.
  • Solve end user IT incidents by the methods as in person, by telephone, via e-mail or remote assist tools in a timely and accurate fashion.
  • Assist remotely on network, server operations to maintain IT infrastructure.
  • Introduce and educate users on new services and tools.
  • Required :

  • Must be an intern currently studying at a University
  • Experience or exposure to IT desktop support technology
  • Studying a degree related to Computer Science and / or technology
  • Good communications skills.
  • Motivation to collaborate and manage individual tasks
  • Fluency in German and English
  • Available for full time 6 month Internship
  • Preferred Skills :

  • Familiarity with MAC OSX / Windows / Linux and proficient in Microsoft Office applications, SCCM, McAfee or other Enterprise Antivirus software.
  • Knowledge of Apple iOS / Android mobile devices.
  • Experience or exposure in networking, DNS, DHCP, VLANs, network segmentation, OSI model, etc.
  • Experience with VMware virtualization products, Workstation, Fusion, vSphere is a big plus.
  • VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community.

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