Manager, Solution Consulting
Service Now
Munich, Germany
vor 1 Tg.


Manager, Solution Consulting (Pre-sales)

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving.

We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The Solution Consulting (pre-sales) organisation is a vital and well-respected part of the sales eco-system at ServiceNow who set and expect high standards regarding interactions with prospects and customers and also internally, with a focus on performance.

Due to rapid growth in the EMEA region we are seeking an experienced Solution Consulting Manager to lead and manage a team of highly experienced Presales Solution Consultants based in Germany.

The manager will have strong influencing and networking skills in order to connect the team to the outside world and ensure that the region is appropriately represented at an EMEA level.

The manager will also bring the gravitas and experience to coach and develop senior individual contributors.

What you get to do in this role :

  • Drive recruitment, hiring, development and retention of exceptional (Advisory) Solution Consultants to fill staffing requirements within a defined territory
  • Review resource alignment, SC activity, planning for specialized coverage for all major sale activity areas (direct and indirect)
  • Participate as a stakeholder in territory reviews, resulting in exceptional customer intimacy of the key opportunities and validate the pipeline.
  • Provide real time coaching leadership to the field pre-sale advisory solution consultants, focused on supporting all sale activities in the sale district assigned.
  • Build an effective network across all areas of the company and develop deep relationships with sale counterparts.
  • Measure of success in the role :

  • Driving growth of the business in line with corporate goals
  • Attraction, retention & development of key employees
  • Enabling the team and diversifying the portfolio into our defined accounts
  • Being recognised as a strong leader by your peers, direct line reports and the organisation
  • Coaching the team to retain and upsell in key focused accounts
  • In order to be successful in this role, we need someone who has :

  • Extensive experience and demonstrable track record of leading exceptional talent
  • Demonstrable evidence of coaching, mentoring and leading a team of highly valued individual contributors
  • Previous experience of mobilising talented teams to sell to business people, outside of IT in major verticals
  • A thorough understanding of the SaaS market space, the provision of cloud solutions and a full working knowledge of services from a business perspective.
  • Ability to motivate and inspire a growing team of leading Solutions Consultants
  • Fluency in German and English
  • Our core values are :

    Respect and Dignity All officers and employees are expected to comply with all applicable discrimination and harassment laws.

    In addition, we expect all officers and employees to interact with each other with mutual respect, dignity, kindness and common courtesy.

    Respect means that we value people equally, regardless of their race, religion, gender or other categories protected by applicable law.

    Performance and Execution ServiceNow strives for a performance culture, one that rewards, recognizes and celebrates superior performance across all business disciplines.

    We want to excel and be the best at what we do. The Company will continually raise the bar on performance and shall communicate explicitly with our operating units and our employees on their performance.

    We wish to have a culture of execution, one that is invested in continually improving our abilities to execute our stated strategies in all disciplines, in contrast to a culture that obsesses more with strategy than execution.

    Customer Focus Our customers value our Company not only because of the great service we deliver, but because we hold ourselves to a higher business and ethical standard when engaging with customers, partners, suppliers, competitors and third parties.

    No other constituency (e.g. investors, employees, partners) rates above the customer in importance. We would not be here without our customers, we would not be a business without our customers, and we could not continue to exist without our customers.

    Our daily choices must center on what's best for our customers collectively.

    We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

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