Onsite Support Analyst (m/f/d)
pandora
Hamburg Allermöhe
vor 2 Tg.

We have a new opportunity for an IT support analyst responsible for our EMEA Distribution Center. Supporting both our office and warehouse IT systems, you will champion best practice IT processes and help inspire innovating new ways of working.

  • Provide Level 1 support for IT & application issues
  • Provide Level 2 support collaborating with ServiceDesk when cases cannot be solved remotely
  • Manage the local IT assets and ensure they are always fully operational
  • Fix technical issues remotely if necessary
  • Onsite support for office employees and all onsite equipment (e.g. Printers, AV, etc)
  • Facilitate Introductions and training in the IT landscape for new starters
  • Software Upgrades, Deployment & License administration (MAC & PC)
  • Diagnosing and solving hardware / software faults
  • Logging customer / employee queries
  • Analysing call logs to spot trends and underlying issues
  • Work together with our colleagues who administrate the warehouse system
  • Main responsibilities :

  • Fluent in German and English
  • Previous experience with Office IT support, preferably in logistics surrounding
  • In-depth knowledge of Windows 10, iOS, Android, Office 365, Skype for Business, and standard office Hardware, peripherals, and office equipment
  • Experience and understanding of IT systems within a Retail and office environment
  • Ability to support and advise users both in person and via long distance communications
  • Commercial awareness of new IT trends
  • Be willing to support remote sites, including occasional visits
  • Good time management
  • Decision making and problem solving.
  • Excellent communication skills, written and verbal
  • Professional qualifications :

  • In-depth knowledge of Windows 10, iOS, Android, Office 365, Skype for Business, and standard office Hardware, peripherals, and office equipment
  • Personal qualifications :

  • Be the Global IT Ambassador for IT Support in the office
  • Work closely with your colleagues in other PANDORA locations and our external IT partners
  • Enjoy working independently in the local office while sharing your experiences with your colleagues in other countries
  • Additional information :

    You should expect around 20 days of travel per year

    We offer : You will be part of a company in an exciting business area and work in an international hub of can-do spirited, passionate and performance-

    driven people. We are a busy department of 30 people, who work closely together, help each other out and appreciate an informal and humorous tone.

    We offer : Contact :

    If you would like to know more about the position, please contact Raul Cordero, raco pandora.net

    If you see yourself in the position and would like to become a part of the PANDORA world please click here to apply.

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