Location : Darmstadt (Hessen / Germany)
The (Senior) Manager* Customer Engagement is a role within the Escalation Management team that takes care of special situations at critical customers.
The (Senior) Manager* Customer Engagement is defining and executing proactive measures to either keep a customer situation stable after an Escalation has been closed, or to avoid an Escalation from happening in the first place.
This role becomes especially relevant in Cloud-centric solutions, where Software AG takes over even more responsibility for customer success.
The team member in this position will serve as a single point of contact for the assigned customer for all matters regarding Support and (Cloud) Operations.
This includes reactive tasks, for example streamlining all activities around escalations of Incidents or Operations requests, but also proactive tasks like regular reporting on Cloud Operations SLAs, upcoming release updates, etc.
The (Senior) Manager* Customer Engagement works closely with other Software AG teams, such as Global Support, Sales, R&D and Product Management.
At the same time, the (Senior) Manager* Customer Engagement tailors the service portfolio and activity focus directly with the counterpart from the assigned customer.
The (Senior) Manager* Customer Engagement will focus on the following responsibilities :
WHAT YOU CAN EXPECT
Please apply only online. Your application should include a short motivation letter, a CV and your references.
Your contact :
Tanja Topal, Manager Recruiting & Onboarding, Phone : +49 (0)681 210-3105