Customer Care Advocate, Bilingual
Shutterstock, Inc
Berlin, Germany
vor 3 Tg.

The Opportunity :

Our mission is to not only provide our customers with the content and tools needed to complete their projects but empower them to use those products in seamless and inventive ways for success.

To accomplish our goals, we equip our Customer Care teams with award-winning customer service from our Customer Care Advocates .

We are now accepting applications for enthusiastic and passionate Customer Care Advocates to work in our Shutterstock Berlin office!

Reporting directly to a Customer Care Manager, you will communicate via phone, email, and / or live chat while collaborating with your team members across the globe in New York City and Singapore! You can expect to answer product questions, troubleshoot user issues, develop relationships with the customers, and handle any other miscellaneous care needs.

Important notes about this opening :

  • We will only contact applicants who are fluent or native level in English and German.
  • This role will have a specified shift that may differ from standard operating hours, or may include Saturday or Sunday.
  • You must have a valid Right to Work and accept employment in Berlin, Germany to be considered for this opportunity.
  • Responsibilities :

  • Listen to and determine the best product for customers in English and German
  • Meet or exceed monthly metrics, including volume of inquiries solved and referrals produced for sales
  • Develop and maintain relationships with existing customers
  • Navigate customer's organization to find additional opportunities and contacts
  • Attend to all aspects of customer care in courteous and professional manner
  • Patiently assist customers with varying technical skills and communicate effectively to all levels
  • Multitask in fast paced environment with a high volume of communications
  • Requirements :

  • Fully Bilingual in English and German (non-negotiable)
  • A degree from a 4-year university
  • 2+ years of successful Customer Service experience
  • Ability to thrive within and adapt to organizational changes
  • Your peers would say that you're highly organized and detail oriented
  • Preferred Qualifications :

  • Understanding of Photoshop and digital imaging manipulation techniques
  • You have some knowledge of stock photography licensing terms (ie, royalty free versus rights managed)
  • About Shutterstock :

    Shutterstock, Inc. (NYSE : SSTK), directly and through its group subsidiaries, is a leading global provider of high-quality licensed photographs, vectors, illustrations, videos and music to businesses, marketing agencies and media organizations around the world.

    Working with its growing community of contributors, Shutterstock adds hundreds of thousands of images each week and has millions of images and video clips available.

    Headquartered in New York City, Shutterstock has offices around the world and customers in more than 150 countries. The company also owns Bigstock, a value-

  • oriented stock media agency; Shutterstock Custom, a custom content creation platform, Offset, a high-end image collection;
  • PremiumBeat a curated royalty-free music library; Rex Features, a premier source of editorial images for the world's media.

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