Product Support Engineer (m/f/d)
Varian Medical Systems Inc
Troisdorf, Germany
vor 6 Tg.

Job Description

The Product Support Engineer will be a Subject Matter Expert (SME) on at least one of the sub-systems on the Proton Therapy Equipment to support the entire life cycle of the Proton Therapy equipment.

Responsibilities of the PSE to include :

  • Provide installation and service support, and training during new product roll out. Responsible to ensure feedback is delivered and incorporated into subsequent release
  • Provide technical support to field engineers, technicians, and technical support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro / mechanical equipment, system hardware, computer systems, or networked and / or wireless systems
  • Respond to situations where first-line and second-line field service support has failed to isolate or fix problems in malfunctioning equipment or software
  • Report design, reliability and maintenance problems or bugs to design engineering / software engineering
  • May be involved in customer installation and training
  • Provide support to customer / users where the product is highly technical or sophisticated in nature
  • Provide technical liaison support for field installation, warranty, and contract service to manufacturing and engineering continuous product and process improvement teams
  • Author all service related technical documentation and communication to the field service organization
  • Participate in providing new product service interface to design and development teams on all new product introductions for Cyclotron, RF Beam Line and Vacuum Systems
  • Generate service requirements, service plans, and all associated new product service documentation
  • Job Requirements

  • Associate Degree (Bachelor / Master) or equivalent experience
  • Several years of related experience
  • Prior experience with Cyclotron, RF Beam Line and Vacuum Systems
  • Expectation of 35% travel, ability to travel with less than full day notice
  • Proficient in utilizing business tools such as : E-mail, Microsoft Word, Excel, and PowerPoint
  • Experience with SAP or equivalent ERP product and productivity software desired
  • Fluent English (both written and spoken) essential; conversational level German language skills sufficient
  • Become part of our team

    You’re just one click away from the most impactful work you’ll ever do. Apply now and join our mission to save lives. Someone, somewhere, will be glad you did.

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