Head of Monitoring and Observability (m/f/d)
Sky Deutschland GmbH
Munich, Bavaria, DE
vor 2 Tg.

What you'll do

  • You'll be responsible for the definition and the implementation of the observability strategy for the CTO department in close alignment with Sky Group
  • You'll lead the team that operates and optimizes our monitoring solutions (e.g. Splunk, OpsView, PRTG, AppDinamics)
  • Furthermore, you'll play an active part in projects ensuring the accurate proactive observability of the capabilities delivered
  • The analysis and development of dashboards, reports, and alarms is one of your key tasks
  • No day is the same - you'll support the technical teams in the identification of improvements in the service provided via the analysis of data and trends
  • By documenting systems, interfaces, and business processes, you make a key contribution to compliance with the monitoring requirements
  • You'll be in charge of the continuous monitoring and evaluation of the market with regard to modern surveillance solutions
  • In your daily business, you'll engage with CTO subdomains on operational activities (e.g. Change implementation, Incident resolution, Problem investigation) as well as support the CIO & domain leaders to achieve the service level targeted
  • Additionally, the provision of Sky management with KPIs and figures regarding the technical services performance will be handled by you
  • Third Party vendors involvement on major incident troubleshooting and resolution is also part of your responsibility
  • What you'll bring

  • You've completed a university degree in computer science / business informatics or comparable training and bring at least 6-8 years of professional experience in the Observability / Monitoring areas
  • You strategically use your extensive knowledge of various monitoring technologies (ideally with certification) and your broad basic IT knowledge (Splunk, AppDynamics, OpsView)
  • High analytical and conceptual skills as well as structured working methods characterize you
  • Ideally, you've ITIL process knowledge and already gained practical experience with ITSM tools
  • International project work shouldn't be missing from your everyday work
  • A strong sense of responsibility and social skills are among your strengths - as is your self-motivation
  • A good command of English rounds off your profile
  • Our benefits :

    At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few :

  • Free Sky Q
  • Flexible working
  • Company pension scheme
  • Sky Company Bike
  • Inclusion :

    We're proud to be an equal opportunity employer.

    It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation.

    Therefore, we will consider all qualified applications - regardless of gender, nationality, ethnic and social origin, religion / belief, disability, age, sexual orientation and identity.

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