CSM - DIGITAL ENGAGEMENT
Customer Success Manager Digital Engagement
We are looking for highly motivated, confident, and well-organized individuals to ensure that OSIsoft’s customers are satisfied with the services they receive and to help identify areas where OSIsoft can enhance our relationship and offerings to our customers.
This position is part of the global Customer Success Team and the primary responsibility is to retain a large portfolio of customers using different automation means.
Your responsibilities will include :
up and resolution, including maintaining customer user access and entitlementsIdentify and communicate to the Account Team any business opportunity that might occur during our interactions with the customers.
OSIsoft is a global leader in operational intelligence. We deliver an open enterprise infrastructure, the PI System™, to connect sensor-
based data, systems and people. OSIsoft has installations in 127 countries and is widely used across manufacturing, energy, utilities, pharmaceuticals, life sciences, data centers, facilities and the process industries, as well as the public sector and the federal government.
OSIsoft is headquartered in San Leandro, California, U.S.A, with offices around the world.
At OSIsoft, we provide the industry standard in enterprise infrastructure for management of time series data through the OSIsoft PI System™.
Our customers rely upon the PI System™ to safeguard data and deliver enterprise-wide visibility into operational, manufacturing and business information.
The PI System™ enables users to manage assets, mitigate risks, comply with regulations, improve processes, drive innovation, make business decisions in real time, and to identify competitive business and market opportunities.
We are time series data; if the data has a value at a given time, we collect it, store it, and show it to our customers whenever they need it! We let engineers and managers see exactly what’s going on in their processes in real time useful, right?