Finance Call Center Agent - temporary summer support, TUI Musement Business Services (MMBS)FlexibelRemoteFlexibel
TUI
Hannover, Lower Saxony, DE
vor 4 Tg.

How you will make an impact

There are many ways for you to get involved :

Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email, e.g. :

Process feedback & inquiries in reaction to payment reminders

Process requests to change payment method

Provide payment overview upon request

Change of master data

Respond to credit card inquiries

Process and redeem vouchers

Support collection service process

Monitor and reconcile incoming payments

Support decision-making by providing ad-hoc reports as required

What you will bring

There is more than one way to the perfect fit here are some of the ideal things :

Excellent written and verbal communication skills, both in German and English.

Previous experience in the Order to Cash processes (O2C) or customer service roles preferred

University degree in Accounting, Finance or Business advantageous

Exceptional analytical skills

Proficient in using MS Outlook and MS Excel

Highly service-oriented and responsive

Working knowledge of SAP advantageous

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