Genesys is hiring a senior principal consultant with a passion for working with leading-edge software technologies in an international environment.
If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team.
Your main responsibilities include architecting and managing the implementation of the Genesys AI and digital customer experience solutions.
Get in touch and accelerate your career today! Why work for Genesys
You will have the possibility to work in a diverse and international customer and partner landscape
As part of a team of highly skilled consultants, you will participate in many different activities which may include : Supporting our sales teams, Business Requirements specification, and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan Development, and Testing
In your role, you will consult with customers and guide them in their Customer Experience Strategy transformation
Travel frequently (international) up to 30%
What do you bring :
Formal education in Software Engineering on a bachelor level or equivalent based on the job experience.
The role requires good interpersonal communication and presentation skills as well as writing skills. The candidate must be keen to work in a diverse and multicultural environment.
As a candidate You have practical experience in the following technology areas :
AI and bot related technologies such as Google Dialog flow, AI Google, Pipelines, AWS, Amazon Web Services, AWS Storage, and Machine Learning
Customer experience and (Digital) transformational technologies including : User experience design both for voice and none voice channels VUI design Artificial Intelligence and Bot solutions
Understanding of business (digital) transformation and how they relate to customer experience technology
Experience with software integration into large and complex environments.
A background in contact centers and contact center technology in general
Business and customer-oriented
Fluent in German and English.
Possession of the following skills is considered a plus.
Practical experience working with Genesys implementations.
Practical experience with Consulting Services or Project Delivery best practices employed in the industry among leading consulting organizations
Data Science & Machine Learning