Title : Solution Architect
Location(s) : Frankfurt, Germany
This position reports to : EMEA Customer Success & Advisory Service Leader
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-
to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving.
We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
What you get to do in this role :
The Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform.
The Solution Architect contributes to the selling, structuring and implementation of solutions.
Key Areas of Responsibility
Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problemsAssist scope and position technical advisory services for clients implementing a ServiceNow program of work to support expansion and adoption of the platformUnderstand customer requirements, translate to solutions and communicate to clientsAssist the Services Success Partner in region with scoping complex service engagements typically involving multiple ServiceNow products and complex integrations with client applications / systemsWork with existing clients on developing technical solutions and prototyping new initiatives.
Will work with Account team on new business to understand customer objectives and provide continuity for architecture and roadmap exercises
Maintain expert knowledge of the ServiceNow platform and productsMaintain current knowledge via internal webinars, case study, training, Wiki and all other resources availableHelp mentor Technical Consultants in relation to technical design standards and implementation best practicesPerform research into technology partner or other vendor solutions in context of client requirements for integrationCollaborate with ServiceNow Product, Sales, Operations & Professional Services for recommendations, points of view and documentation as needed
Design and communicate a Technical Architecture Blueprint based on Capability and Process Implementation Roadmaps aligning to desired Business outcomesWork in conjunction with Program Directors and Engagement Managers to assist with technical program level activities including the rollout of client centre of excellence (COE), delivery assurance and realization of customer journey.
This may include time as a resident architect for strategic clientsProvide thought leadership and ensure that customer engagements are aligned to ServiceNow Implementation Best PracticesCreate and maintain Platform Implementation Roadmap.
Provide hands on assistance with the detailed design and implementation approach of selected engagementsDemonstrate product and technical leadership on ServiceNow engagements with customers and partnersAssist delivery teams with resolving critical path technical issues, challengesProvide guidance on Customer’s ServiceNow Development lifecycle