The Implementation Consultant is responsible for onboarding new clients onto Mapp cloud, as well as implementing and managing projects for existing clients.
This will involve analysis of business requirements, preparation of project and technical specifications, managing the implementation.
As an Implementation Consultant you will partner with the Sales team, Solution Architecture, and other Professional Services teams, helping clients to clearly define their requirements, document them, and guide them through to successful implementation.
This will include defining data migration strategies and configuring the solution to meet customer requirements.
You will coordinate internal, client and partner teams to achieve successful delivery of projects, on time and budget.
WHAT YOU WILL DO :
Gathering and understanding project requirements, leading gathering sessions, documentation the outcome
Ability to translate client requirements into project’s brief and plan (creation of SOR)
Participating in pre-sales discussions, supporting project definition, providing estimations
Cooperating with Solution Architects on defining complex projects / solution design
Ability to drive projects through from definition to delivery
Managing new clients onboardings
Hands-on implementation of basic projects using Mapp Cloud
Ability and willingness to split time between project management and hands-on implementation
Effective communication with internal teams, clients, and partner stakeholders
Managing projects in a multi project environment, ensuring time, budget, and quality criteria are met
Managing changes, analysis of the change impact, identifying and mitigating risk situations
THE ASSETS YOU BRING TO THE TEAM :
Experience of working with clients from requirements analysis through to solution delivery
Proficiency in managing projects including scope, scheduling, and change management in a project management or customer service role, preferably in the SaaS business
Strong interpersonal, written communication, and presentation skills
BS / MS in Computer Science or Marketing field
Experience / knowledge of current Marketing Automation solutions on the market
Experience with HTML, CSS, email templates, data handling
Technical writing competency : ability to create technical specifications / blueprints and solutions-orientated project proposals
Ability to interpret, drive, and support customer vision and thinking
Able to work to tight timescales in multi-project, fast moving environment
Exceptional time management skills & flexibility in working hours
Knowledge of GDPR and understanding of privacy and ethical handling of data
Fluent (C1 Minimum) in German