Senior Client Advisor - Munich
Fendi Germany
Germany
vor 1 Tg.

Position

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Sales Performance

  • Engage in upselling, cross selling and multiple selling for all product categories
  • Monitor individual sales and achieve performance target and KPI
  • Client Management

  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
  • Store Operations

  • Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
  • Store Management

  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
  • Store Maintenance

  • Maintain a safe and clean store environment and implement daily housekeeping duties
  • Profile

  • 2-5 years' experience in Fashion / Luxury Sale
  • Bachelor's Degree or equivalent is preferred
  • Strong selling and communication skills are necessary
  • Excellent relationships skills, self-reliant, friendly and patient
  • Organization, professionalism, self-confidence
  • Strong customer service skills
  • Goal oriented approach, multitasking
  • Strong knowledge and / or interest for fashion / luxury industry
  • Deep understanding of Menswear, previous experience with Men category is preferred
  • Fluent German and English, knowledge of a third language is a plus
  • Step 2
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