Do you just love to help customers with their travels? Do you thrive in a fast paced environment where no day is like the other?
Egencia, Expedia Groups specialist for business travel is combining technology and service to build a seamless experience, where companies have access to a user-
friendly interface, extensive travel options, and 24 / 7 global support.
Join our mission and help us take the next steps in transforming the world of business travel!
We are looking to hire into any of our European locations experienced Corporate Travel Consultants (m / f / d) fluent in German and English to service our German customers.
What you will do :
You will consistently provide the highest level of customer service and integrity
You will promote and maintain excellent client relations by handling a prompt and accurate response, positive telephone / email, and service techniques
You will adhere to company service guidelines, promote and sell corporate-contracts and preferred suppliers
You will effectively use all technology systems and tools to ensure consistency and adherence to processes and procedures
You will research and solve problems related to reservations
You will use proper documentation for each call or email; and provide priority wait-listing, preferred seat selection, and upgrade management, as needed
You will make recommendations to clients, e.g., efficient and alternate routes, lowest available fares, booking class, exchange rates, and travel products and services
You will serve as a customer liaison between clients and contracted / preferred suppliers
Additional responsibilities may include, customer service issue follow-up and resolution, visa and / or passport processing, voids, refunds, exchanges, and split ticketing
Who you are :
You will have substantial travel industry experience, ideally in a travel customer service call center environment
You bring significant experience servicing both international and domestic customers, with emphasis on booking practices
Prior experience with Amadeus is required
You work well even in times of high call volumes while maintaining exemplary detail accuracy also under pressure
You are able to maintain vendor relations with a positive attitude
You enjoy working in a structured team environment
You are capable of prioritizing, multi-tasking, and handling high volume effectively
Fluency in German and English is required
What we offer :
A great place to work with other like minded and awesome team members
Great global career opportunities
Central offices in various locations
Egencia offers a competitive salary, bonus and benefits package including a generous sign on bonus.
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.
Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal;
to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small.
We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.
Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
We are looking forward to your application!
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.