Customer Success Manager (f/m/x)
Mambu GmbH
Berlin
vor 6 Tg.

What you'll be working on :

  • Listening and understanding our customers' current and future requirements and working with our Product Management Team to help prioritize these on the Mambu product roadmap
  • Engaging with executive sponsors, stakeholders and with the whole customer ecosystem
  • Identifying relevant new projects and growth opportunities
  • Acting as a main contact and escalation point for our customers, assisting a good working relationship with Mambu support
  • Working with Marketing to develop Mambu's reference program, turning customers into Mambu ambassadors
  • Keeping up to date on the evolution of the customers' ecosystem, their industry and our competitive landscape
  • Driving Mambu’s Customer Satisfaction Programme and ensuring that agreed KPIs are met
  • What you need to have :

  • Strong experience in a customer, account management type of role
  • Proven record of successfully managing long-term relationships with accounts at all organizational levels (C level, IT, Operational)
  • Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners / affiliates involved in the ecosystem
  • Outstanding written and verbal communication skills in English
  • It would be great if you also had :

  • Experience working with other SaaS companies
  • Outstanding process, organization and problem-solving skills
  • Ability to speak an additional language other than English
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