ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies.
Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets.
We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.
The Quality Officer will support the delivery of a high quality medical information service by assessing the quality of telephone skills and written work of others, and maintaining associated records.
Essential Functions Include
Quality check telephone skills, written work, and adverse event / product reports of others within the company to ensure standards are met and maintained.
Create reports and keep records for completed assessments.
Ensure that any confidential information or personal data related to ProPharma Group and its clients is managed in accordance with Data Privacy regulations as described in ProPharma Group Standard Operating Procedures (SOPs).
Maintain awareness of, and ensure compliance with, the legal requirements and professional guidelines associated with the provision of medical information within the pharmaceutical and healthcare industries.
Ensure that the Confidentiality Statement within the Contract of Employment is adhered to at all times in respect of the data and property of ProPharma Group and its clients.
Work in a professional manner at all times with clients, customers, team members and management.
Other duties as assigned.
Qualified Candidates Must Have
Preferred : A degree in a life science, RN, RPh, or PharmD.
Preferred : Previous Quality Assurance experience.
Preferred : Experience in quality assessing telephone calls or written work in a call centre.
Bilingual (German and English). German skills must be of mother tongue level.
Able to work within a team in an open and professional manner.
Able to work with minimal supervision.
Excellent written and verbal communication skills.
Excellent accuracy and attention to detail.
Sound planning, prioritising and organisational skills.
Computer literacy : Excel, IRMS and Verint an advantage.
All candidates must be legally eligible to work in Germany.
ProPharma Group does not accept unsolicited resumes from recruiters / third parties. Please, no phone calls or emails to anyone regarding this posting.