Support Tech Specialist
BOARD International
Frankfurt, Germany
vor 14 Std.

Are you curious about technology and a natural problem solver? Do you consider yourself a good communicator and want to develop your skills with the #1 Decision Making Platform?

Then join our Support Team in our Frankfurt office!

Board is looking for a highly analytical and self-motivated Support Tech Specialist. Reporting to the Support Team Lead you will work alongside with our customers and business partners to enable their success using the Board Solution.

Thanks to a product at the technological forefront of its market, Board has enabled more than 3000 companies worldwide to effectively deploy Business Intelligence, Corporate Performance Management and Predictive Analytics applications on a single platform.

Primary Responsibilities :

  • Act as second level support for any issue that may arise with a customer or business partner through both phone and email communication
  • Analyze customer’s needs and recommend effective solutions to meet user’s and business objectives
  • Ensure steps taken to follow-up with tickets complies with the agreed Software License Agreement, providing accurate and detailed feedback to customers
  • Manage tickets in collaboration with the Headquarters offices in Chiasso, Switzerland, when necessary, while keeping the customer or business partners updated
  • Proactively manage any customer support tickets through our online ticketing platform
  • Effectively document all resolution steps in our online ticketing system
  • Liaise with the BOARD Professional Services and Sales teams
  • Attend and support implementation projects remotely or onsite when requested
  • Acquire and maintain deep product knowledge and skills
  • Essential Skills and Experience :

  • BS / BA degree in Management Information Systems (MIS), Computer Sciences, Mathematics, Engineering or any relevant field
  • 2 years of experience working with multi-dimensional systems is considered as a plus
  • 1 years of experience working in an help desk environment using an IT ticketing system is considered as a plus
  • Knowledge of SQL, VBA, VBScript, PowerShell, batch Dos
  • Experience with PC- Client Operating Systems
  • Intermediate knowledge of Network Management
  • Able to work against very tight deadlines in a fast-paced environment
  • Fluent German and English speaking, with excellent written and verbal communication skills
  • Ability to travel up to 30% (Domestic and International)
  • Melde diesen Job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Klicke auf "Weiter", um unseren Datenschutz-und Nutzungsbestimmungen zuzustimmen . Du kriegst außerdem die besten Jobs als E-Mail-Alert. Los geht's!