Client Advisor - Munich
Fendi Germany
Germany
vor 2 Tg.

Position

As a Fendi Ambassador you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, recruiting new clients and building loyalty in order to achieve and exceed individual and store sales goals.

Main Responsibilities

Lead individual sales and achieve performance targets and KPIs

Engage in upselling, cross selling and multiple selling for all product categories

Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools

Manage customer service quality, to meet customer expectations by offering professionalism and human touch

Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input

Profile

2+ years' experience in Fashion / Luxury sales

Bachelor's Degree or equivalent is preferred

Passion for retail and fashion trends

Excellent relationships skills, self-reliant, friendly and patient

Organization, professionalism, self-confidence

Fluent English and German, additional languages will be a plus

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