Descripción del empleo Your key responsibilities : Interacting with customers, company sales and / or service representatives to handle a variety of pre-
sales or post-sales service functions.Receiving customer requests and prepares documents / trouble tickets related to processing returns (RMA), servicing and exchanges.
Updating databases with status of returned materials issues and accounts for returns inventory.Recording and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
Ensuring service information accessible by sorting and filing documents / forms (May schedule field service repair calls).
Handling requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Ability to make judgements based on practice and previous experience. What we are looking for : Studies in electrical engineering or apprenticeship in mechanics or similarWork experience as a European Field Technical Customer Support, ideally within an international Medical Devices CompanyWilling to travel on a regular base within Germany, Austria, Switzerland & BeneluxExperience in repairing robotic systems and machinesService and solution orientedGood at networking and communicationHigh Technical skillsIntercultural social competenceGood knowledge and comprehensive understanding of the range of processes, procedures and systemsundestandingBeside the local language German fluently at English (written and spoken)Familiar in working with Microsoft Office and ERP SystemsWilling to travel up to 75%Willing to do a part of the training and onboarding process in US (approx.
up to 6 weeks) Work From Home : YesTravel Percentage : Up to 75%