Employee User Helpdesk1st Level Support
OSRAM SYLVANIA
Traunreut, BY, DE
vor 11 Std.

Siteco is a leading manufacturer and provider of technical indoor and outdoor lighting. With our innovative lighting technology solutions we provide efficient concepts to present streets, squares and buildings in the perfect light.

00090530 Employee User Helpdesk (m / f / d) 1st Level Support DE-BY-Traunreut Your new responsibilities

Processing of enquiries and fault reports from our client's employees in the area of hardware and software

Support of employees via telephone, mail or remote access

Creating, editing and solving IT tickets in compliance with defined processes

Independent solution finding using a knowledge database or classification of queries and forwarding to 2nd level support

Basic installation of desktop PCs, notebooks and manufacturing systems

What we look for

Successfully completed vocational training in the area of IT or equivalent qualifications

First professional experience would be preferable

IT affinity and basic knowledge around the use of PCs as well as knowledge of automated software distribution

Quick comprehension and analytical thinking as well as precise, autonomous and solution-oriented working method

Very good knowledge in MS Windows and Office environment

Very high reliability and ability to work in a team as well as excellent communication skills

Fluent in written and spoken English and German skills

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