What you will do You will be responsible for our merchants’ smoooth experience while they implement our products and solutions, ensuring high quality integrations.
Working closely with our merchants and your sales colleagues, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape.
This will make you an important source of feedback on Klarna’s products!
As part of a Delivery team you will :
Be in contact with our merchants via phone, video call or email as well as on site during workshops and demos
Given the variety in complexity and size of those projects you will adjust your approach dependent on how many integrating parties or Klarna internal stakeholders are involved
Act as an interface between involved parties and steer them to completion, while eliminating friction as an external project manager
Provide merchants with profound knowledge about our products and best practices to ensure optimal end customer experience
Assist merchants with technical integrations
Provide feedback to product & engineering domains, with whom you will discuss needs and requirements.
Who you are
Desired experience and understanding of XML, HTML, REST API
Familiarity with e-commerce shop systems or payment systems.
Have worked in either pre-sales, technical integration, technical project management.
Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment.
You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent.
You should have
Working proficiency and communication skills in verbal and written Germany.
Working proficiency and communication skills in verbal and written English.
You might also have
Excellent ability to listen and and communicate with different audiences
Ability to handle clients situations in a confident yet humble ways based on facts
An eye for details to easily structure bigger projects into deliverables
Genuine curiosity and good technical understanding
Passion for solving problems