Process Improvement Consultant
vor 3 Tg.


Department : Process Mining Competence Center

Reports to : Lead Process Intelligence

Team Size : >

As a Process Improvement Consultant in the Process Mining Competence Center of the Data Intelligence Department at Corporate Technology you will help make business processes at Zalando more intelligent, automated and optimized.

Our team works closely with internal stakeholders across all Zalando pillars (e.g. Logistics, Supply, Zalando Studios, back office functions, etc.

In this role you will drive successful implementations of the Celonis technology (IBC) and support your stakeholders along their process mining journey.

You will manage squad teams assigned to your projects and oversee the implementation end to end. You consult stakeholders in identifying and overcoming business process bottlenecks and suggest state of the art automation solutions where applicable.


  • Identify opportunities to improve, automate and innovate business processes together with our stakeholders at Zalando and consult them on best practices.
  • Work closely with stakeholders during the implementation of their process model to ensure a comprehensive understanding of their business requirements.
  • Work jointly with Data Engineers who extract, transform and load the required data from various sources to build python or SQL based process models.
  • Build interactive dashboards within Celonis using the standard modules and Process Query Language (PQL), to determine the impact of features, initiatives and as is processes.
  • Support stakeholders in identifying and analyzing loops, bottlenecks or other inefficiencies and jointly suggest approaches to overcome them also using state of the art automation solutions where applicable.

  • A degree in Business Administration, Business Informatics, Computer Science, Mathematics or Statistics and 3+ years of relevant work experience.
  • Experience in process mining solutions (ProcessGold, Celonis, Disco, etc.) and data visualization experience are a plus
  • Strong analytical mindset, excitement about Big Data, pragmatic approach and solution orientated with a stakeholder focus and strong communication skills.
  • Very good SQL skills. PQL and Python skills are a plus.

  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms
  • We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills.

    All employment is decided on the basis of qualifications, merit and business need.

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