Account Manager
HOTELBEDS
Germany - Hamburg
vor 28 Tg.

Hotelbeds is the world s leading bedbank.

The company’s proprietary technology helps providers of travel services distribute their offering to travel sellers globally via an easy-

to-use, advanced technology platform that increases reach, revenue and yield for both the provider and the seller.

Operating under the Hotelbeds brand in the wholesale channel and the Bedsonline brand in the travel agents channel, the company connects over 60,000 travel intermediaries across more than 140 source markets globally with travel providers in over 185 countries representing more than 170,000 hotels, 24,000 transfer routes and 18,000 activities.

In September 2016, the company became independent under the ownership of Cinven and the Canadian Pension Plan Investment Board (CPPIB).

In June 2017, Tourico Holidays became part of Hotelbeds Group, followed by GTA also joining the company in October of the same year.

The company is headquartered in Palma de Mallorca, Spain.

Providing both our industry partners and the end consumer a consolidated range of in-depth products worldwide, the Transfer & Activity Bank offers +16,000 transfer routes and over 8,000 destination activities worldwide including theatre, sport and theme park tickets, excursions and car rental products with immediate confirmation 365 days a year.

Utilising advanced technology platforms including XML API, white-label and online widget solutions these products are distributed via the Bedbank brands as well as through the Transfer and Activity Banks industry partners and own specialist brands including : Hotelextras, Isango, Guidego and Let s shuttle.

This position sits within our Beyond The Bed unit.

JOB DESCRIPTION :

This role is to support Carnect’s expansion in the Business to Business (B2B) car rental solutions market. The role is responsible for managing and growing existing accounts to whom we provide car rental solutions.

This is a great opportunity for an experienced account manager to manage and develop a diverse portfolio of client accounts (including national, regional and global tour operators, online & retail travel agencies, hotel chains, destination management companies).

The role sits in the Account Management Team, reporting to the Senior Account Manager and is part of the wider Carnect Sales Team.

The role can be based in Carnect's Hamburg office.

Main objectives :

Growth of existing accounts : Account management of existing clients, identifying opportunities to increase sales revenue and profitability through product and service offerings and ensuring repeat business through exceptional relationship building, understanding client requirements and effective negotiation of contracts.

Achieved through regular communication with client partners, through emails, calls, webinars, meetings and trade fair attendance.

Sales Support : Respond to client partners communication. Oversee queries and find solutions related to product and technical issues, financial queries and customer service escalations.

Coordinate and manage internal departments and external expectations.

Reporting : Data analysis and internal performance reporting including KPIs, pricing reviews, financial forecasts and budgets on a weekly, monthly, yearly and ad hoc basis.

Update Salesforce and internal data communication systems with Client Partner data and activities. Provide regular external client partner performance overviews and ad hoc reporting for calls / meetings.

Internal meetings and admin : Regular and ad hoc meetings with Key Account Management team, Sales Team, Supplier Relations, Pricing, Finance, Integrations and IT to support growth and development of client partners and product offering.

Product / Project Management support : Liaise internally with other departments to drive projects to improve product or processes for the benefit of the business and client partners.

Skills and Experience :

  • At least 3 years’ sales management experience in the B2B market, ideally within the travel / tourism industry including a proven track record of increasing sales through existing clients, and key account management
  • Excellent knowledge of MS Office applications (Word, Excel & PowerPoint).
  • Degree or accredited experience in the field of Business or Tourism Experience with CRM tools, e.g. Salesforce would be advantageous
  • Fluent in English with excellent communication and presentation skills (verbal and written). Additional languages are a significant plus (in particular German, Italian, Spanish) given the individual will be managing customers internationally
  • Knowledgeable about the travel / tourism industry (in particular car rental or another segment such as hotels, tour operators, online or retail travel agencies) with a good understanding of market dynamics, trends and key players
  • Strong business acumen and negotiation skills - able to drive insights, make commercially sound decisions and reach mutually beneficial agreements through a deep understanding of clients, the market, key business drivers and financial indicators
  • A proactive, results-oriented individual who is comfortable working on their own initiative and driven by working towards targets.
  • Highly motivated and hungry to progress their career.

  • Strong collaboration skills, customer and team focused, with the ability to engage and influence key decision makers
  • Exceptional organizational and project management skills. The individual needs to be detail oriented, take ownership and have a methodical approach to the management and maintenance of accounts
  • Comfortable managing multiple projects and activities in a demanding and rapidly changing business environment
  • A general understanding and interest in technology, particularly the features and benefits of different IT and web based solutions to connect and store data (e.
  • g. XML, white label websites)

  • Experience working across multiple countries and regions and cultural awareness through working with global customers is advantageous
  • Flexible and adaptable to travel, including occasional overnight stays as required
  • You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider.

    We are looking for people that are ready to ride the wave in this exciting journey.

    As well as an attractive benefits package you will be able to work :

    Within an innovative, engaging and multicultural environment.

    Have the opportunity to build strong and lasting business relationships and friendships from around the world.

    Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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