Our mission in Supply Chain Operations (SCO) is to supply IKEA products to our customers in simple, affordable, sustainable, and excellent way.
Whenever our products don’t reach our customers in an excellent way, we, Quality in Supply Chain Operations, take the lead to investigate deviations, connect relevant stakeholders, and mediate the discussions to decide what do we do with the goods in stock, manage the financial implications, and enable to convey learnings into improvements.
About the job
Analyze the reported deviations and order discrepancies, define whether they are valid deviations or not and secure collection of proper documentation for root cause analysis.
Identify relevant stakeholders connected to a deviation, initiate dialogue and make available all relevant information for a decision to be made on who was the causing party and what action should be taken with affected goods (in transit and / or stock on hand).
Observe patterns and trends in deviations and initiate investigations with concerned stakeholders whenever a recurring problem occurs.
Calculate the costs related to a deviation and prepare documents for the financial settlement between the causing party and the owner of the goods.
Actively manage the open cases and secure the communication flow among the stakeholders until the resolution can be provided and the case can be closed.
Ensure utilization of proper tools and working methods for each specific case and secure alignment within the team.
Contribute to the Action Plan activities to secure goals set in line with Quality Direction and Supply Strategy are met.
Be an ambassador for quality by actively sharing feedback and lessons learned from cases handled and by collaborating with team members to improve ways of working and reduce deviations.
You bring knowledge of
IKEA Supply Chain stakeholders and how they impact quality
SCO Quality Direction
ways of working with deviations, root cause analysis and claims
claim and conflict management
reporting and data visualization tools
customer needs and expectations regarding quality performance
As a person you are
energized by a dynamic environment and navigating through unknown situations
finding the best way to solve a problem and looking for long term solutions
Setting own or team goals and investing energy and drive in reaching them
interacting and collaborating with others. Building trust and partnership to reach common goals
continuously learning and sharing knowledge
understanding the sense of urgency and a "Quality-First" mindset