Community Trust is responsible for building customer trust and reducing abuse on Amazon’s Social / Community features, including Customer Reviews, Questions and Answers, Lists, and Customer Profiles.
By driving customer trust in user generated content, we increase long term customer engagement on Amazon. Upholding customer trust is challenging and impactful for Amazon.
Our team is passionate about human motivation and behavior and uses machine learning, classification algorithms and scalable platform services to have a cross-org impact every day.
We experiment with data about millions of contributions worldwide to identify new genuine and malicious content and contribution patterns.
We evaluate user research, customer experience knowledge, data, and cross-Amazon Moderation expertise to ensure other teams think about customer trust.
In this position you will build collaborative relationships with partners across the company as well as external customers to manage workflows and drive improvements.
This collaboration includes working with product managers and stakeholders to ensure that customer provided content adheres to our guidelines and policies and managing the operational processes used to safeguard this trust.
You will define policies and procedures, and partner with investigators to make sure content adheres to our guidelines.
The role requires customer focus, creativity, a data-first orientation and experience with performance and scale. You will have the opportunity to make a difference in a fast paced, dynamic environment where your ability to deep dive, communicate, collaborate and drive changes will be a key.
You will play a very important role in ensuring a great customer experience improving customer trust in our user generated content features with an eye on automation to help developing scalable and robust solutions.
Amazon.com is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.