Customer Service Representative - French, Automotive
people-s-place GmbH
Johann Miller Straße, DE
vor 8 Std.

Description and responsibilities

  • As a Customer Service Representative (m / f / d) you are responsible for handling questions and complaints from consumers with the aim of achieving high customer satisfaction in our client's premium and luxury segment
  • Implementation of Lead Management & Sales Support contact channels : telephone, postal, e-mail, fax, web and social media interactions
  • Personal responsibility for case processing - either through the use of resources (e.g. FAQ) or through communication with other parties in the company
  • Taking responsibility for the further development of upselling during the use phase
  • Support for customers who contact the Customer Relationship Center with a purchase / usage request
  • Lead generation and delegation management and follow-up
  • Your profile

  • Completed commercial training or study
  • Good knowledge of French and English, spoken and written
  • Multiple years of experience in customer service
  • Already gathered experience at the dealer is an advantage
  • Very high service orientation and love for the customer
  • Benefits

  • Exciting working environment in an international automotive company
  • Competitive salary
  • Co-shaping the future automotive trade
  • Short decision paths and flexibility regarding working time and location
  • Sustainable support for your personal development
  • Various additional services and comprehensive health management
  • Relocation package
  • Bewerben
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