Senior Customer Success Manager
Showpad
Munich
vor 6 Tg.

About the position

The Customer Success team is on a mission to help customers grow by driving value, challenging the status quo and working out creative solutions to our customers’ problems, every single day.

To achieve this goal, we’re looking for a passionate Customer Success Manager to make the difference between great and excellent.

Key Responsibilities as a Senior Customer Success Manager at Showpad

  • Managing your own portfolio of customers, ensuring they get so much value out of Showpad, they can't live without it
  • Growing and retaining our customers, working towards targets
  • Driving adoption, setting KPIs and success metrics, demonstrating ROI
  • Helping customers understand and use Showpad’s powerful features to the fullest
  • Forwarding your customers’ voices in the business, directly impacting product development decisions within Showpad
  • Analysing usage data, surveying users, running QBRs (Quarterly Business Reviews), presenting product roadmap, etc.
  • Attributes we are looking for

  • Account and project management skills
  • Excellent communication skills (both written and verbal) in native level English and German
  • Being comfortable speaking to both C-level execs and individual contributors about the value and easily switching between high-level and feature / benefit conversations
  • Being able to make a customer smile, even from behind a phone or computer
  • At least 5 years in a customer-facing role (Account Management / Sales), ideally for enterprise software, service or Software as a Service (SaaS) company
  • Learning new technologies and better ways of working is your passion
  • A true team player. Taking ownership and taking care of your peers
  • What you can expect from Showpad

    We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated.

    We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves.

    Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organisations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.

    Showpad’s Commitment

    We are committed to creating a diverse and inclusive organisation and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

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