Customer Support Specialist - Munich
magicplan
Munich
vor 1 Tg.

Description

As part of our continued global success, we’re looking to recruit for the position of Customer Support Specialist, based in our Munich office.

As Customer Support Specialist, you will be participating in some of the most vital parts of the customer journey at magicplan.

You’ll be the first contact point of our customers and partners, you’ll be guiding our users through the features and functionalities of magicplan.

Embark with us on our journey and transform how millions of restoration and renovation professionals all around the world work.

What you'll do

  • Have a deep understanding of the magicplan products from both a functional and technical perspective.
  • Help customers and resolve their issues quickly and thoroughly by investigating errors and communicating effectively.
  • Work with Product Management to provide feedback from client interaction and represent the customer perspective.
  • Host webinars & product trainings, update product documentation and track new features.
  • Requirements

    Although we are looking for a passionate, purpose-driven individual rather than a 100% match of the job description, there are a few things which are important for this role.

    A few things you need to have :

  • Prior experience 1-2 years in the role of Customer Support Representative.
  • Fluent in German (C1 or higher) and English. Extra Foreign Languages knowledge is advantageous.
  • A team player with excellent communication skills : You’re a good listener, you go out of your way to understand someone’s perspective, and you are able to express yourself clearly and in a confident manner.
  • Excellent communication and problem-solving skills
  • Able to prioritize a varied workload : You’re highly organized, with excellent delivery against deadlines.
  • Flexible and able to adapt quickly to new briefs.
  • Able to work in an international, flexible and employee empowering work environment.
  • Willing to learn, understand and use a range of processes and software tools. (Training will be provided)
  • Other valued skills

  • Experience using help desk software and remote support tools (e.g. HubSpot, Toky, Zoom, Calendly, Stripe)
  • Bachelor’s Degree or equivalent experience / qualification required we’re encouraging applications from all fields of study.
  • Degree, education or equivalent work experience in the Construction, Renovation / Restoration industry or Engineering is advantageous.
  • Benefits

    Rich and fulfilling technical work : The opportunity to build a world-class product and to learn from some of the best professionals in their field along the way.

    Purpose and Responsibility : A job shouldn't just be a job! At magicplan, you have the opportunity to take on responsibility, work on exciting projects, and make an impact.

    Flat hierarchies : Short decision-making paths and direct cooperation with leadership. No micro-management, clear and transparent.

    Job Stability : We offer permanent contracts and a safe work environment where you can focus on your professional and personal goals.

    A great Work-Life Balance : Juggling career, family, and social life can be challenging! We have flexible work hours (as long as you start after 9am), home office days.

    Support in your development : Learning is a lifelong pursuit, we promise to treat it like one. We offer an environment for continued education and the opportunity to learn from each other.

    About magicplan

    magicplan builds mobile and cloud software to capture interior spaces and assist in the planning of construction jobs.

    We’re striving to become the go-to solution to capture interior spaces with a mobile device. By combining Augmented Reality and Artificial Intelligence, we facilitate on-site data acquisition, categorisation, and processing.

    magicplan assists in the planning, estimating and scheduling of renovation, restoration and remodelling jobs.

    We believe in questioning the status quo in the building industry to provide contractors with a better way to get work done while on the go.

  • Over 20 million users and major corporations use magicplan and have created the largest floor plan database in the world.
  • Over 79,000 projects were managed using magicplan.
  • We’re proud to be trusted by 5000+ businesses.
  • We’re always looking to hire the best and brightest. If you’re a flexible problem solver, able to think critically on your feet and build the best solution for the context, apply today! Start with magicplan on our journey to change the work of millions of building and renovation experts around the world!

    So if this role speaks to you, we encourage you to apply to our team! We look forward to hearing from you!

    A lot of things are slowing down right now due to COVID-19, so a quick update on where we stand. We’ll keep it short. Because not much has changed.

    We’re continuing recruitment and product development at full speed just with a heck of a lot more video conferencing!

    magicplan is an equal opportunity employer committed to diversity and fair working practices.

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