Reception/Facilities Assistant - Part Time
Mace Group
Munich, Germany
vor 7 Tg.

The opportunity

Be a part of our facilities management business that oversees work for leading organisations across the public and private sectors around the world.

Our UK and European hub started in 1990 and has successfully operated in a wide range of countries, delivering contracting, construction management, project and programme management, facilities management and cost consultancy services.

The role

Receptionist / Facilities Assistant - Part Time

Your responsibilities will include :

  • Meeting and greeting the clients, suppliers, internal staff and all other visitors to the building in a courteous and efficient manner.
  • Offering refreshments, information and direction as appropriate.

  • Answering all reception calls in a timely and professional manner and according to agreed script and SLA.
  • Maintaining a high level of customer service while dealing with all calls.
  • Maintaining a no names policy and employee confidentiality at all times.
  • Handling emergency calls according to issued processes and procedures.
  • Ensuring that the reception desk, waiting area, client areas and meeting rooms are kept clean, tidy, fully equipped and is ready for use.
  • Reporting the maintenance and cleaning faults to the onsite AFM.
  • Ensuring that health, safety and evacuation procedures are communicated to all new starters and visitors attending site.
  • Ensuring that visitors and contractors passes are issued correctly and logged into the visitor’s book. Retrieving the passes when the visitors / contractors leave the premises.
  • Attending the facilities team meetings and 1-2-1 meetings with the assistant facilities manager as and when required.
  • Providing assistance to assistant facilities manager and facilities coordinator as and when requested.
  • Raising purchase orders on the Macro system to assist the AFM as and when required.
  • Performing any other duties as and when required.
  • The requirements

    Your experience, knowledge and skills need to include :

  • At least 2 years’ experience of working as a receptionist / administrator in a busy corporate environment.
  • Facilities management experience or working in an outsourced contract environment would be a distinct advantage.
  • Excellent communication skills and telephone manner.
  • Fluency in Dutch and English language, both written and spoken.
  • Ability to work in a team environment.
  • Ability to manage time effectively and manage conflicting priorities.
  • Strong commitment to delivering exemplary customer service.
  • Competency in using Microsoft Office package (Word, Outlook, Excel and PowerPoint).
  • Ability to manage multiple tasks at once in a demanding office environment.
  • Qualifications

  • A bachelor degree infacilities management or a relevant professional qualification / experience isessential.
  • A general health and safetyqualification i.e. IOSH / NEBOSH is preferred..
  • Professional memberships are an advantage but are not essential.
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