We are seeking a proactive, full time Jr. Service Desk Support Specialist. You will be responsible for supporting employees across multiple physical sites, while working closely with the team to accomplish set goals.
You will need to work alongside the Canopy IT team in order to align with all company policies and procedures that are required.
Ticketing system incident management
Support desk for employees across multiple physical sites and countries
Onboarding equipment and resources for staff
Security systems support and administration
Deskside support for Windows and Apple computers
General office troubleshooting and administration
Other duties as assigned
Experience in deploying, configuring and installing computer hardware and software
Must have proven customer service background
Experience supporting Windows operating system environments
Experience supporting MacOS and IOS
Ability to comprehend and follow verbal and written technical instructions.
Minor Networks skills related to TCP / IP, LAN / WAN and Active Directory
Ability to work independently
Ability to lift and move including but not limited to, packaged computers and equipment such as monitors, display panels or small TV's, laptops
Ability to interact effectively with internal and external contacts
Proactive and high level of service
Excellent interpersonal skills and ability to work collaboratively in a team environment.
Must be flexible to shift work / after hours support
Fluent in German and able to effectively communicate in English - both verbally and in writing