Jr. Service Desk Support Specialist
Canopy Growth Corporation
Sankt Leon-Rot, Germany
vor 7 Std.

The Opportunity

We are seeking a proactive, full time Jr. Service Desk Support Specialist. You will be responsible for supporting employees across multiple physical sites, while working closely with the team to accomplish set goals.

You will need to work alongside the Canopy IT team in order to align with all company policies and procedures that are required.

Responsibilities

  • Ticketing system incident management
  • Support desk for employees across multiple physical sites and countries
  • Onboarding equipment and resources for staff
  • Security systems support and administration
  • Deskside support for Windows and Apple computers
  • General office troubleshooting and administration
  • Other duties as assigned
  • Experience

  • Experience in deploying, configuring and installing computer hardware and software
  • Must have proven customer service background
  • Experience supporting Windows operating system environments
  • Experience supporting MacOS and IOS
  • Ability to comprehend and follow verbal and written technical instructions.
  • Minor Networks skills related to TCP / IP, LAN / WAN and Active Directory
  • Ability to work independently
  • Ability to lift and move including but not limited to, packaged computers and equipment such as monitors, display panels or small TV's, laptops
  • Ability to interact effectively with internal and external contacts
  • Proactive and high level of service
  • Excellent interpersonal skills and ability to work collaboratively in a team environment.
  • Must be flexible to shift work / after hours support
  • Fluent in German and able to effectively communicate in English - both verbally and in writing
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