Head of Global Services
Sandvik AB
Tübingen Tyskland
vor 9 Tg.

Driven by the challenges our customers face, we continuously strive to set new industry standards - resulting in higher productivity and enabling more efficient and safer industrial activities.

Within the Sandvik Group, we have the passion, expertise and innovative mindset for developing new ideas into pioneering solutions.

TDM Systems is a global software company providing digital manufacturing solutions based on tool data management. The company has its headquarters in Tübingen, Germany and a subsidiary in the US.

TDM Systems is also a business unit within Sandvik Machining Solutions (SMS). We are the leading software provider for digital manufacturing solutions based on tool data management in the metal cutting industry and as part of SMS, we can rely on advanced know-

how of internationally leading tool manufacturers and participate in their customer projects. We focus on software and services to increase manufacturing productivity and agility based on tool data management, and we contribute to optimized planning and provision of metal-

cutting tools along the entire end-to-end manufacturing process by offering a wide range of interfaces for IT systems, equipment and machines.

More than 25 years of manufacturing experience, profound software development expertise and being close to tool manufacturers make us one-

of-a-kind and a key player in the future of manufacturing. We are now looking for a high-performing Head of Global Services to take on the unique opportunity of shaping and growing our global service organization!

Your mission

As Head of Global Services at TDM Systems, your mission is to enable significant growth of the company by transforming the service organization into a world class team.

Scaling the business requires a higher degree of automation in software installations, and also to cover the new requirements of our Cloud business.

You drive the globalization and standardization of the service organization all the way from product delivery and implementation to training, project management and service desk functions.

You manage a global team of both employees and partners by driving a vision and strategy to meet the growth demand, and you shape this organization and set the agenda needed to achieve our goals.

You also drive a cultural change on our journey of significant growth.

Other responsibilities :

  • Developing and executing a strategic plan to achieve annual growth targets
  • Establishing and maintaining quality standards for software implementation and training
  • Monitoring and continuously improving the order-to-delivery process
  • Fostering a high quality, transparent customer support, including help desk
  • Building and maintaining strong, long-lasting relationships with service partners
  • Closely collaborating with customers to understand their service needs
  • Cooperating with the sales, product management and development teams to ensure highly productive end-to-end processes
  • Your character

    We are looking for someone with a relevant degree and demonstrated results in growing an international service organization.

    Knowledge of enterprise-level software and experience in manufacturing industries is highly important in this role, as well as solid expertise in service management processes for enterprise-

    level software business. It’s also important that you have leadership experience, preferably from leading a global team of at least 20 people and that you are a true team player.

    Since we act both locally and on the global stage, you have great communication skills in German and English, both written and verbal.

    We are fascinated by your ability to bring your expertise and know-how in the area to run and grow an organization with more than one hundred service members.

    You are well organized, have strong negotiation skills and a solid understanding for customer demands; enabling you to build trust with both customers, the team and other stakeholders.

    We strongly believe that your cultural awareness is the winning formula in this role.

    At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.


    Send your application no later than May 31, 2019. Read more about Sandvik and apply at home.sandvik / career, Job ID : R0010014.

    If you wish to add a cover letter to your application, please make sure to attach the file when uploading your resume.

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