Société Générale is one of the largest European financial services groups. Based on a diversified universal banking model, the Group combines financial solidity with a strategy of sustainable growth, and aims to be the reference for relationship banking, recognized on its markets, close to clients, chosen for the quality and commitment of its teams.
More than 145,700 employees, based in 67 countries, accompany 31 million clients throughout the world on a daily basis. We are looking for a Payments & Cash Management Country Product Manager (m / f) at the next possible date.
Take your chance and join our Team at our SG Branch in Frankfurt! Payments & Cash Management Country Product Manager (m / f) (Frankfurt am Main) Our Division Global Transaction Banking (GTB) integrates the business activities such as cash management, correspondent banking, international trade finance, factoring and related currency services.
These different competencies are offered to financial institutions and companies including multinational corporations as well as large-
and medium-sized companies that conduct business internationally. The primary objective of the Country Product Manager is to develop the local Payments & Cash Management offering and ensure Societe Generale is at or above market standards, thus allowing the Group to win Payments & Cash Management mandates and develop NBI.
1. Develop and maintain a deep understanding of the local PCM Market
Current and prospective client priorities
Market watch : carry out regular market / competition watch on PCM scope to share with the local Management & the central marketing teams
Regulatory watch, local specificities and evolutions
2. Develop the PCM offering in close coordination with the central marketing teams
Define a comprehensive short and medium-term country cash management product strategy including Global offering with other local GTB Business Lines when relevant (trade, factoring, clearing ).
Identify and propose local products offer development priorities to serve the Group ambitions, based on both local and global solutions
Participate in global projects to develop new Group solutions and run local products development projects.
Define and run local marketing plans to deploy the products.
3. Support sales efficiency
Provide PCM expertise product support to sales teams when required for specific clients RFPs (both at local and global levels)
Promote domestic capabilities of GTB externally, inc. occasional client visits / communication to represent local product expertise and get feedback on SG Offer.
Ensure local sales teams have the required level of understanding of PCM products and organize / deliver relevant trainings when required
Support the central teams to share on local products specificities
4. Monitor PCM products usage and reliability
Follow key products KPIs
Participate to local / global PCM crisis resolution efforts when required
5. Support global initiatives and report to central marketing teams
Share market information with local and global experts
Contribute to global assessment of products that may affect local clients : e.g. pilots for new products, satisfaction review, etc.
Report monthly on activities to the central marketing team, based on shared goals & agreed performance dashboards
Experience and technical skills : This role involves a high degree of autonomy in day-to-day activity. The incumbent is responsible for regular maintenance and BAU elements of product management as well as projects involving development and change.
For this the confidence and ability to propose new ideas, build project plans and develop excellent relationships with internal and external stakeholders is essential.
Several years of experience within Cash Management
University degree in Finance / business administration or related area
Previous experience with deep end-to-end understanding of Payments & Cash Management products.
Deep knowledge of Transaction Banking channels (e.g. SWIFT, SEPA, local clearing)
Good understanding of the current and future product needs of Corporate Payments & Cash Management clients
Excellent analytical and product management skills
Ability to manage and document changes to policies and procedures that arise during the client on-boarding process to improve future client experience, bank's operational and local regulatory experience
Significant prior product and project management experience from different Cash Management Providers or Consultant Firms
Computer literacy with the ability to learn client service software applications
Fluency in German and English (written and oral) is essential, French is of advantage
Personal Abilities / Competencies :
Demonstrated client-centric mindset and behavior
Team player, eager to support and learn, able to foster collaborativeworking relationships across the organization
Strong communication skills
Able to apply questioning skills for in-depth analysis of attitudes, situations, problems and priorities to determine optimum strategy on how to deal with them
Able to work autonomously and self-initiative when appropriate
Organized and able to prioritize work appropriately
Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
Solution-oriented and flexible working style