Technical Support Engineer 2
NI (National Instruments)
Munchen, Bayern, Germany
vor 1 Tg.

The Role

Staff Technical Support Engineers (TSEs) act as product and system experts, providing front-line technical support and technical consulting services to strategic NI customers.

This is a customer centric role where TSEs perform a variety of additional tasks such as recommending product and system improvements to R&D, producing public knowledge base content, and providing customer insights to sales.

Core Responsibilities

  • Proactively develop and maintain a deep understanding of NI products and systems through formal training and continuous self-development.
  • Provide front-line technical support to strategic NI accounts via phone and email. Efficiently resolve issues by applying deep technical knowledge, complex problem-solving skills, and collaborating with a global network of peers.
  • Collaborate with sales and pre-sales engineering teams to uncover and execute technical consulting engagements.
  • Take ownership of internal product and system escalations, interfacing with R&D when needed.
  • Publish customer facing knowledge base content.
  • Report product issues or bugs to R&D.
  • Mentor junior colleagues in area of specialization.
  • Key Performance Objectives :

  • Within first 3 months be capable of solving an average of 2 customer inquiries per 8 hours spent on front-line support activities.
  • Ownership of technical consulting engagements within first 6 months.
  • Independently produce quality customer-facing knowledge base content within first 6 months.
  • Within the first 12 months achieve Certified LabVIEW Developer and Certified TestStand Developer certifications.
  • Qualifications and Skills :

    Basic Qualifications

  • Engineering or technical science bachelor’s degree (Electronics, Telecommunications, Automation, Computer Science, Aerospace, Mechanical, Electric Engineering, or Physics)
  • Fluent in written and oral German and English
  • Experience in programming (e.g. C++, Python, .NET, or LabVIEW etc.)
  • Experience with NI products
  • Willingness to travel up to 15% within Germany / Europe
  • Preferred Qualifications

  • Support or customer facing experience
  • NI certifications (CLA, CLD, CLED, CTA, CTD)
  • 2+ years professional work or graduate research experience
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