WHO ARE WE
Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world.
No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?
wants a pretty awesome Rooms Division Manager for Generator Hamburg.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you -
that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.
BEING YOURSELF is the key to bringing the Generator story and brand to life.
ABOUT GENERATOR HAMBURG
Generator Hamburg is located in the heart of the city, opposite Hauptbahnhof station. John, Paul, George and Ringo once recorded here before they hit the big time.
Now it's a hostel, a bar, a morning café, an art house and a favourite neighbourhood hangout. With work by local artist Till Keifer and design touches such as exposed brick walls and floor-
to-ceiling windows, you'll feel right at home in this smart and cosy hostel.
NUTS AND BOLTS OF THE JOB
Responsible for overseeing, leading and controlling the rooms division operations including, but not limited to, Reception, Housekeeping, and Maintenance
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Control payroll and all costs in your department
Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
Take ownership of the guest journey to ensure that we create a truly unique Generator experience
Strive to continuously raise the bar by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
Monitor the appearance, standards and performance of the Front of House Team with an emphasis on training and teamwork
Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
Ensure that your team remains up to date with all local, national and international trends
Be commercially savvy in exploring new revenue streams
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
WHAT’S IN YOUR DNA
Passionate for hospitality and the youth travel market
Passionate for delivering excellent customer service
Strong leadership skills with ability to coach, mentor, train and develop crew members
Ability to work in a fast-paced environment
Available to work when needed, including weekends, holidays, and nights
You must be eligible to work in the EU to be considered for this role
YOUR ROCK STAR EXPERIENCE
Rooms Management / Front Office Management experience in the hotel sector in a similar capacity, experience handling cash, accounting procedures, and general administrative tasks
Minimum 3 years of customer service in a hotel setting
Conversant in at least one Property Management System
OUR EMPLOYEE BENEFITS
Birthday holiday in addition to your yearly holiday allocation
Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made
Company contribution towards gym membership fees for all eligible employees
Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion / feedback
2 free nights’ accommodation across any hostels (subject to availability)
Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
Social events and celebrations calendar
Various employee recognition schemes
Online learning tools
Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole.
We look forward to hearing from you.
Join Us and help us achieve our Vision!
We need an exceptional and passionate Rooms Division Manager to join our team. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here.
Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.