Support Engineer - German speaking
Talend
Bonn, Germany
vor 4 Tg.

Responsibilities : As a Support Engineer, you will represent Talend and communicate with customers via telephone or email to resolve cases opened with the Talend Support team.

The Support Engineer will need to :

  • Manage difficult situations with a high degree of technical complexity. Coordinate across numerous departments while driving support cases to resolution.
  • Demonstrate strong interpersonal and communication skills while working with customers or internal team members.
  • Exhibit leadership through personal responsibility, accountability and teamwork.
  • Have demonstrated experience using trace analysis, debugging, and source code to find workarounds and reproduce product issues.
  • Maintain strong working knowledge of released products, take ownership for product improvement, and participate in Talend beta programs.
  • Share knowledge with team members and develop customer solutions efficiently.
  • Earn certifications on Talend products.
  • Work effectively and manage your queue with minimal supervision.
  • Skills and qualifications :

  • 2+ years of relevant technical support experience is required.
  • Candidate is expected to possess strong logical problem solving abilities, exceptional communication skills, and the ability to work well in a team environment.
  • Understanding of client / server, networking, and Internet technology fundamentals is required.
  • Intermediate-level experience with an object-oriented programming language, Hands-on experience with Java is a plus.
  • Experience troubleshooting or debugging on Linux or Windows is required. Experience troubleshooting on Mac OS is preferred.
  • Working knowledge of a SQL-based Database required. General knowledge of the database market (e.g. RDBMS and NoSQL) is a plus.
  • Working knowledge of XML / XSD and modeling frameworks like UML is preferred.
  • Working knowledge of web service concepts and familiarity with SOAP, REST, WSDL, CXF, Camel and JMS is preferred.
  • Experience with JIRA or Salesforce is a plus.
  • What we offer you :

  • Work in an international team and with the latest technologies (Hadoop, K8s, Terraform, AWS, GCP to name a few)
  • Top modern office with ideal location (directly at the Bonn UN Campus and the Rheinaue)
  • Regular team events and company celebrations, as well as free drinks and fruits
  • Action Room with Nintendo Switch, PS4Pro, Kicker, as well as a Relaxation Room
  • Join a passionate international team and be part of a big adventure!
  • AND NOW, A LITTLE ABOUT US : Talend has received some pretty impressive accolades along the way : - "2018 Best Public Cloud Computing Companies To Work For" by Glassdoor-

    Named a Leader for Data Integration Tools in the Gartner Magic Quadrant- Nameda Leader in Big Data Fabric for the Forrester Wave-

  • Ranked in the DBTA 100 Companies that Matter Most in Data - Listed in the CRN Big Data 100 CompaniesWe are passionate about helping companies become more data driven;
  • and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.

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