Responsibilities : As a Support Engineer, you will represent Talend and communicate with customers via telephone or email to resolve cases opened with the Talend Support team.
The Support Engineer will need to :
Manage difficult situations with a high degree of technical complexity. Coordinate across numerous departments while driving support cases to resolution.
Demonstrate strong interpersonal and communication skills while working with customers or internal team members.
Exhibit leadership through personal responsibility, accountability and teamwork.
Have demonstrated experience using trace analysis, debugging, and source code to find workarounds and reproduce product issues.
Maintain strong working knowledge of released products, take ownership for product improvement, and participate in Talend beta programs.
Share knowledge with team members and develop customer solutions efficiently.
Earn certifications on Talend products.
Work effectively and manage your queue with minimal supervision.
Skills and qualifications :
2+ years of relevant technical support experience is required.
Candidate is expected to possess strong logical problem solving abilities, exceptional communication skills, and the ability to work well in a team environment.
Understanding of client / server, networking, and Internet technology fundamentals is required.
Intermediate-level experience with an object-oriented programming language, Hands-on experience with Java is a plus.
Experience troubleshooting or debugging on Linux or Windows is required. Experience troubleshooting on Mac OS is preferred.
Working knowledge of a SQL-based Database required. General knowledge of the database market (e.g. RDBMS and NoSQL) is a plus.
Working knowledge of XML / XSD and modeling frameworks like UML is preferred.
Working knowledge of web service concepts and familiarity with SOAP, REST, WSDL, CXF, Camel and JMS is preferred.
Experience with JIRA or Salesforce is a plus.
What we offer you :
Work in an international team and with the latest technologies (Hadoop, K8s, Terraform, AWS, GCP to name a few)
Top modern office with ideal location (directly at the Bonn UN Campus and the Rheinaue)
Regular team events and company celebrations, as well as free drinks and fruits
Action Room with Nintendo Switch, PS4Pro, Kicker, as well as a Relaxation Room
Join a passionate international team and be part of a big adventure!
AND NOW, A LITTLE ABOUT US : Talend has received some pretty impressive accolades along the way : - "2018 Best Public Cloud Computing Companies To Work For" by Glassdoor-
Named a Leader for Data Integration Tools in the Gartner Magic Quadrant- Nameda Leader in Big Data Fabric for the Forrester Wave-
Ranked in the DBTA 100 Companies that Matter Most in Data - Listed in the CRN Big Data 100 CompaniesWe are passionate about helping companies become more data driven;
and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.