The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
Summary : Maintains and expand relationships with important large customers; assigned to multiple named customers, the Account Manager is responsible for achieving sales quota and assigned strategic account objectives.
Essential Duties and Responsibilities Represent the entire range of Workplace services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.
Establish productive, professional relationships with key personnel in assigned customer accounts. Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts. Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three year period.
Proactively assess, clarify, and validate customer needs on an ongoing basis. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
Achieve assigned sales quota in designated strategic accounts. Meet assigned expectations for profitability. Achieve strategic customer objectives defined by company management.
Maintain high customer satisfaction ratings that meet company standards. Complete required training and development objectives within the assigned time frame.
Accumulate, produce and present quarterly service and volume reports to customer accounts and Suddath service partners Present new Suddath programs to existing accounts Price and present special projects Job Skills Required : Excellent verbal and written communication skills Highly customer service oriented Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Strong analytical and problem solving skills Excellent attention to detail and follow through Ability to work under deadlines and specific time frames Ability to develop and maintain positive working relationships with internal and external customers Ability to demonstrate initiative and to work with minimum supervision Ability to lead large corporate meetings with customers Must be able to travel as needed Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
or equivalent combination of education and experience. Language Ability : Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability : Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.
Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.
Reasoning Ability : Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills : To perform this job successfully, an individual should have knowledge of MS Word, MS Excel and Powerpoint Certificates and Licenses : No certifications needed Supervisory Responsibilities : This job has no supervisory responsibilities.
Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and / or move up to 10 pounds.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
walk; climb or balance and stoop, kneel, crouch, or crawl. Use your current and previous experience to find new opportunities on the road to success.
At Suddath, we’re committed to helping our employees flourish and reach new heights.