Customer Success Group
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
We are the fastest growing of the top 10 enterprise software companies, one of the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work for 11 years running.
The growth, innovation, and spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1 / 1 / 1 model.
Role Description :
The Strategic Product, Partner Customer Engagement Team (SCPPE) is the group within the Customer Success Group that holds our subject matter experts for all of Salesforce’s products, programs, and processes.
Our product experts drive the relationship and alignment to their respective technology and product stakeholders, and ensure that CSG Field and CSG Go-To-Market (GTM) professionals have the tools and information they need to be successful in their jobs as it relates to various products.
Our Technical Architect / Technical Consultant Product SMEs are laser-focused on solving for the most relevant customer challenges, including reference architectures, solution orientation, field readiness, early adopter customer use cases, developing and distributing product and feature implementation best practices content.
In this role, your mission is become a product customer champion. You will listen closely and respond thoughtfully to customer needs.
You also will leverage relationships and expertise to scale our customer knowledge and inspire action across Salesforce.
And working with our partners in TMP (Technology Marketing Product), Alliances, Customer Success Group and beyond, you will help drive customer success, product adoption, and customer transformations.
You will be deeply invested in every aspect of the customer experience and ensure that our customer voices are represented by serving as the linchpin across the CSG landscape, surfacing feedback and trends to our business partners and advocating directly for solutions that improve the product experience for those customers.
You will also maximize value for our top and highest-potential customers, working strategically alongside our Sales, Support, Services, and Success teams to drive clear business outcomes.
You will bring architectural guidance, product expertise, innovation, and knowledge capital to our customers - and in return, they provide us with valuable perspective on our product, services offerings, and success strategy.
You also will effectively scale our product expertise by creating relationships across the business, making intentional investments in the areas that benefit our customers the most.
Finally, you’ll work cross-functionally with our partners in the field to develop and transition our expertise across CSG, building a sustainable and self-powered ecosystem that drives success for all customers.
Product and Program Areas :
We are looking for technical subject matter experts to perform the role of Technical Architect / Technical Consultant for the following areas :
Success Architect Platform CPQ and Billing Lightning Experience Performance Architect Industries
to showcase customer use cases and reference architectures
Basic Requirements and Skills :
Accommodations - If you require assistance due to a disability applying for open positions please contact the.
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