French Customer Support Specialist
HubSpot, Inc
Berlin, Germany
vor 17 Std.

French Customer Support Specialist

Berlin, Germany

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers through a multitude of channels as a valued resource and trusted advisor, helping their business grow.

You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how HubSpot works.

Through working closely with your team, you will strive to help build a positive and inclusive environment, accepting of all differences that make HubSpot Support a diverse and unique place to work.

This role is also open remotely in Germany.

In this role, you will :

  • Develop a deep knowledge of the HubSpot software to remove technical barriers for our customers and help them navigate a variety of tools within HubSpot
  • Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries
  • Partner with our product and engineering teams to identify and diagnose software issues to fix and improve the product experience for our customers
  • Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow better
  • Collaborate cross-functionally within HubSpot to more deeply engage customers with our platform, and improve the overall customer experience
  • Show composure, resilience, and flexibility in HubSpot’s fast-paced ever changing environment, and also as an internal advocate for evolving customer needs.
  • Serve as a role model and trusted advisor on the team showcasing ownership of even the most complex and sensitive issues
  • We are looking for people who :

  • Are fully fluent in French and English
  • Find creative problem solving fulfilling & challenging
  • Are self-motivated, always curious, and consistently eager to learn
  • Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
  • Are able to take ownership of challenging scenarios and bring them to resolution
  • Have a clear, professional, and informative communication style
  • Interested in building technical skills and learning about HTML, CSS, APIs and more
  • We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply we’d love to hear from you.

    Important COVID-19 Guidance (For candidates applying to roles in the United States) :

    In September 2021, the US government issued new federal vaccine guidance that certain government contractors must adhere to.

    HubSpot is a covered federal contractor and so, based on this guidance, our US-based employees are required to be vaccinated, and show proof of vaccination, by Dec.

    28, 2021. What does this mean for you as a potential candidate? It means that if you were to join HubSpot, you would need to be fully vaccinated by Dec.

    28, 2021 or by your hire date (whichever is later) to be eligible to start in the role. As a condition of employment, you would need to submit official COVID-19 vaccine documentation.

    HubSpot will consider and review reasonable accommodation requests based on medical or religious grounds for qualified candidates.

    Please consider this new requirement when applying to HubSpot.

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