System Analyst / Support Engineer
NEC
Stuttgart
vor 2 Tg.

NEC Deutschland was founded in 1987 with its registered offices in Düsseldorf and branches in three other European countries together with a technology center in Leinfelden-Echterdingen.

The product portfolio includes supercomputers and high-performance computing, telecommunications and IT solutions as well as biometric security solutions for Civil and Law Enforcement.

In HPC Europe business NEC has a proven track record not only as the world-leader in high-end vector computing, NEC SX vector supercomputer, but also as a company that can provide the right tool for every HPC-requirement from NEC LX-series, which is based on industry-standard components, to the high-end vector SX-series.

Within our business unit HPC in Leinfelden near Stuttgart we are currently looking for a :

System Analyst / Support Engineer HPCE

Tasks :

Analyse failures and plan repairs together with 1st Level Support

Arrange appointments and communicate with customers and partners about onsite actions

Perform regular onsite service at local customers

Test and repair failed systems and components in our repair centre

Support warehouse and RMA handling of replaced parts

Open tickets with manufacturers about faulty hardware

Support in-house installation tasks for new projects

Improve efficiency of internal repair process

Education and Experience :

  • Apprenticeship in IT (Systems informatics technician or similar) with a main focus on informatics or electronic engineering or equivalent professional certification(s)
  • Good knowledge about and experience with application and support in UNIX / LINUX-based HW / SW-environments
  • Experience in the area of technical customer support with a high level of customer contact
  • Knowledge of storage systems is an advantage
  • Able to work in a responsible and independent way
  • Continued willingness to expand the procedural and technological skills
  • Good spoken and written command of the English language
  • Fluent in German language
  • Flexibility for on-site 1 day visits to our customers
  • Full and clean driver’s license (class B)
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