THE ROLE & THE TEAM
As the Head of Direct Marketing you will be in charge of defining direct communication to engage and convert , which is derived from our Zalando brand personality, company strategic priorities, and customer needs.
You will partner with colleagues of the Marketing and Markets Organization as well as the Technical Platform teams to truly understand customer needs, to define our strategic and commercial communication targets, and to communicate compelling stories that engage customers and bring across our brand values.
You will be part of the Customer Inbox team who inspires, informs, and engages consumers and enables Zalando teams to reach out via personalized direct communication (email and push).
This team owns and develops the technical product for message sending further and is closely collaborating with the Direct Marketing Team as a key commercial stakeholder.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs.
We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses.
We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
WHY YOU SHOULD BE INTERESTED
Leading a large team of Direct Marketing Managers (20+ HC, 2 Teamleads)
Guiding the team with a comprehensive Direct Marketing strategy and roadmap to deliver on the Fashion Store strategy and Operational Plan
Identifying direct communication opportunities to create meaningful moments for consumers along their fashion journey
Partnering with Country Manager, Proposition Owner and Marketing / Sales teams on translating strategic objectives into communication strategies Partnering with Design, Content Creator, Copywriter, Marketing, and other teams to shape creative concepts
Leverage marketing automation to scale impact of use cases across markets
Pitch your own initiatives / projects based on expected business impact to get buy-in from enabling and executing teams
Help us identify and develop capabilities of our internal tooling collaborating with Product Management and Engineering
Responsible for defining, setting up and driving channel execution in email and push across all relevant countries, adapting a global plan to local needs
Responsible to provide professional input to complex assignments / projects and providing direction to more junior members of the organization
WE'D LOVE TO MEET YOU IF
7+ years of professional experience in an online, retail, ecommerce environment
Experienced in leading bigger, diverse and complex teams in an agile environment - ready to convince stakeholders and to take juniors along
Provide thought leadership within own Marketing discipline but works on broader projects, which require understanding of wider business
Deep knowledge in different marketing channels (i.e. email, push, onsite) and techniques, skills, procedures to drive impact
Works autonomously, only requiring expert level technical support from others
Uses in-depth professional knowledge and acumen to develop models & procedures, and monitor trends, within own discipline area
Takes end-to-end responsibility for all processes and the results connected
We offer peer-to-peer performance reviews twice a year
Learn and develop through our extensive Zalando training platform
Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
Support from an international team of experts; mentoring and professional development opportunities
2 days paid leave per year for volunteering
Minimum of 27 holiday days per calendar year
Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources
Flexible working hours
Relocation assistance available for internationals
Home office equipment available for hybrid working, to support you working from home
Hybrid working model with 60% remote per week
Opportunity to work from abroad for 30 (working) days per calendar year
Access to the employee shares program
40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
Discounts from a wide range of external partners
Employee parents’ forums and employee resource group
Supported transition into and out of parental leave, with a buddy and re-onboarding plan
3 fully-paid child sick days per year
Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute