Sales Representative Customer Retention - French
people-s-place GmbH
Stuttgart area
vor 2 Tg.

and responsibilities

  • Be the point of contact for customers who are at risk of canceling their contracts or who canceled them already
  • Use your communication skills to rebuild relations with customers while focusing on problem-solving, negotiation, deescalating, and resolving customer issues
  • Proactively and reactively approach existing customers who are canceling their subscriptions to define suitable measures to win them back
  • Build a deep understanding of customer needs and their specific use-cases to reestablish the value proposition of our client's product to fit their needs
  • Help the Retention Team collect qualitative feedback from the customers and contribute to building our client’s long-term customer retention strategy
  • Your profile

  • Fluency in French and English is required, other languages are an advantage
  • Previous experience in a SaaS or IT company as sales or Customer Retention Specialist
  • Sales acumen, curiosity, and experience identifying and resolving customer issues
  • Ability to communicate with customers on the phone while efficiently expressing the value proposition of our client's product
  • Aptitude for building relationships and problem-solving, understanding customer pain-points
  • Demonstrated ability to handle multiple tasks efficiently
  • Experience with Microsoft Dynamics CRM or another CRM system
  • Benefits

  • A nice job in a prosperous and dynamic company in Germany with high social security
  • An international environment and atmosphere with colleagues from over 60 different countries
  • Working in a pleasant and highly motivated team that interacts with respect and trust
  • First-class on-the-job training
  • Lots of room for creativity and the chance to influence the development of a company
  • 30 days of holiday
  • Indefinite working contract
  • Free fruit, non-alcoholic drinks, and a varied sports program
  • Internal language courses
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