Provide service excellence to all Business Units & Markets through good understanding of their sales sample related business needs.
Take responsibility for managing the sales samples process by monitoring purchase orders from placement through shipment until final sample availability and resolve issues accordingly.
Act as the samples coordinator, understanding core processes on a detailed level across for one or multiple product divisions, the related calendars and the various internal & external systems in use
Execute all sales samples related daily activities incl. purchase order placement, purchase order management, initial communication and follow-
up for all internal customers based on the defined service level agreement
Create functional reporting for relevant stakeholders required to (pro-) actively steer the business
Create and distribute seasonal order confirmation information to HQ based Marketing teams and Markets globally
Address availability issues impacting sales activities, present potential scenarios to solve the situation (always in line with defined procedures & policies) and escalate when required
Communicate effectively with Markets globally and different internal teams including Marketing, Sourcing Operations, Liaison Offices, IT, Logistics, Finance / Corporate Solutions and others
Global Marketing incl. Marketing Operations, Concept to Consumer, Product Mgmt.
Sourcing / Liaison Offices
Costing / Pricing
Customs and Logistics
Knowledge Skills and Abilities
Service-minded and consumer / customer oriented in all day job matters
Good analytical skills and ability to solve problems
Basic understanding of supply chain- and marketing processes, detail oriented
Good knowledge of Microsoft Office Suite (mainly accustomed to MS Excel & MS Access)
Fluent in English
Bachelor’s degree from four-year college or university preferred
Equivalent combination of education and / or experience may be substituted for degree
Minimum 1 year of experience in supply chain management, operations or planning, preferably in the Accessories, Apparel or Footwear industries