Application Support Expert (m/f/d)
Oldendorff
Hamburg
vor 11 Std.

Our Technology department is currently embarking on a journey in realigning itself. Over the next few years, we are modernizing and automating our systems landscape significantly.

We are therefore looking for a member, who will play an integral part and will actively participate in this realignment by joining the Application Support Team, which supports all company ERP systems and other business tools for internal users.

What we are looking for :

  • Following an extensive introduction, you will receive and classify support requests for various systems
  • While you manage standard requests, more complex enquiries are passed on to our internal system experts or to the manufacturer support team
  • You are responsible for the documentation and follow-up in our internal ticket-system until a request is completed
  • You help to maintain the internal support knowledgebase
  • Also you give user training for the various systems
  • Besides your day-to-day tasks you are helping to establish and maintain an appropriate system documentation
  • What you bring along :

  • You are willing to take up a new challenge as Support Expert in the Application Support or you are already an experienced support expert
  • You are experienced in using and supporting cloud based systems
  • Your role as a contact person and our international working environment require very good written and verbal communication skills in English
  • You demonstrate a high ability to concentrate as well as a precise and structured way of working
  • You enjoy to familiarize yourself with new technologies as well as the commercial background of the supported systems
  • As the ideal candidate you describe yourself as a service-oriented person who likes to take responsibility and work independently, but also enjoys to work as part of a team
  • Preferable :

  • Experience in supporting some or all of the below : Dropbox Atlassian Jira & Confluence (Cloud) ELO MS Office 365 MS Dynamics 365 Business Central
  • Basic knowledge of IT Service Management
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