Be on hand to advise and help our players in case of questions and problems
Get to know our games inside out so you can answer any questions from our player community
Respond to player questions by quickly and unbureaucratically finding solutions to technical problems and bugs
Work in close cooperation with other departments : give feedback to our game designers and report bugs to colleagues in the live bug analysis department
Your goal : Encourage player loyalty by providing our players with outstanding service
Your Profile :
Native-speaker level knowledge of German, good knowledge of the English language as well
You are open, friendly and a genuine team player
Ability to retain an overview of the situation even when there are lots of customer inquiries to deal with
Some professional experience in customer contact (preferably online, or in catering, retail, hotel industry, etc.)
Ideally you are a gamer yourself and are passionate about our games
A valid work and residence permit for Germany is required prior to commencement of employment
We Offer :
Your professional growth is important to us. We provide agile structures, flat hierarchies, and ongoing training opportunities
Results-oriented teamwork that values employee contribution
A positive life balance with sports, catering, counseling, and active feedback
Leading technology and analysis opportunities, that give you the freedom to innovate
During this difficult time of the Covid-19 pandemic, the safety of our employees and everyone else is of utmost importance to us which is why we switched to a solely virtual recruiting process for the time being.
We are still hiring and happy to receive your application in English (cover letter, CV, references, degree) as well as your salary requirements and earliest possible starting date through our online application form.
Your contact person for this job offer is Yi-Ling Lam.
Goodgame Studios is an equal opportunity employer. We encourage and support diversity and welcome all qualified applications.