Your Role
Are you interested in an exciting career in a growing and innovative company?
Then work with us! Support our client from the tobacco industry and ensure an outstanding customer experience at every single opportunity.
Our Client
Is the leading worldwide tobacco company working with seven of the world’s top 15 brands, including the best-selling cigarette brand.
Recently the company has expanded its offer, besides the traditional cigarettes a new type of smokeless cigarette device aiming to provide a new solution for their customers.
Responsibility
Customer support via telephone and email;
Effective support for questions regarding the use and maintenance of the smoking device;
Provision of technical support in regard to the device or the brand’s website;
Providing information and possible troubleshooting.
Your Profile
Fluent written and verbal communication skills in German;
Moderate English skills (B2 level);
Demonstrates sympathy and empathy;
Excellent communication skills, interpersonal skills and team spirit;
Flexibility and resilience;
Fast learning capacity;
Experience in telephone customer service / call center environment (preferred).
Our Offer
Excellent work opportunity in a leading multinational company;
International career in a multicultural environment;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Long-term development opportunities;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
Free Portuguese language courses, sport activities and organized events. 
