Skype for Business Specialist (m/w/d)
PHOENIX Pharmahandel GmbH & Co KG
Fürth, DE
vor 4 Tg.

For the PHOENIX Corporate IT we are looking for a Skype for Business Engineer(f / m / d) at our location in Fuerth near Nuremberg.

Your Tasks

  • Planning, developing and operating the UCC (Unified Communication & Collaboration)
  • and CC (Contact Center) area in collaboration with external providers

  • Consultation and design of the UCC and CC areas based on customer-specific demands
  • Lifecycle Management including selection, definition and testing of the area’s scope of service
  • Creation and maintenance of documentations including capacity management
  • Incident management and support of the change process
  • Collaboration, coordination and control of external providers
  • Contributing to the implementation of UCC relevant projects and close cooperation with other internal IT areas as well as external providers
  • Your Profile

  • Apprenticeship as IT specialist for system integration or comparable well-founded IT qualification, certifications are desired
  • Minimum of three years of relevant work experience in UCC and CC areas
  • Many years of deep practical experience with at least one of the following system areas for UCC : Microsoft Skype for Business / Polycom / Ascom in the area CC : Sikom
  • Fluent proficiency in spoken and written business English
  • An independent, efficient and customer-oriented method of working
  • Willingness to perform shift-work, to occassionally work outside the normal working hours as well as on weekends or on official public holidays, as well occassional business trips (within Germany and abroad)
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