Customer Service Consultant BeNeLux & France (m/f/d)
Germany, Munich
vor 6 Std.

Your daily workout

Do you love to be in direct contact with customers and support them with their concerns about our digital and hardware products?

Do you enjoy working in an international and fast-paced environment where customer orientation is a top priority? Then join us as a Customer Service Consultant BeNeLux & France (m / d / f) in Munich, remote Germany or Netherlands.

  • You are the first point of contact for our B2B customers in BeNeLux and France with questions about our hardware and software products
  • You analyze technical processes and act as an interface to your colleagues from the product, sales and customer success departments
  • You take responsibility for the smooth running of the day-to-day operations and thus increase the satisfaction of our customers
  • You ensure careful documentation of all customer inquiries and solutions in our CRM system (Salesforce)
  • Your fitness level

  • You have successfully completed an apprenticeship and experience in Customer Management
  • You have ideally already experience in the field of B2B Customer Support with digital or hardware products
  • You have technical interest (digital products, apps, hardware) and want to get to the bottom of new things
  • You have a high level of problem solving, organisational and analytical skills
  • You speak Dutch or French on a native level and the other language fluently (C1) and you have very good English skills
  • Your training goal for your first 6 months

  • You are able to complete complex customer requests successfully and independently
  • Thanks to your support, our average time to solution is 4 days
  • You have a good command of our CRM system Salesforce and are proficient in its daily use
  • You have built up trusting relationships with your team due to your open nature and are appreciated for the collaboration
  • The equipment we provide

  • Enjoy the start-up flair of an established company with colleagues who stick together
  • Benefit from flat hierarchies to be able to exchange information quickly and without detours
  • Enjoy 30 days of vacation per year plus all public holidays (based on working location)
  • Train for free with qualitrain in over 5000 sports and health facilities across Germany and / or alternatively use our in-house gym in Munich with all EGYM products for free
  • Stay active and use our leasing bike offer for your way to work or in your spare time
  • Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
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