IT Application Service Manager (m/f/x) IT Application Service Manager (m/f/x) 22-Sep-2022
Daiichi Sankyo Europe
Munich, Germany,
vor 2 Std.

Passion for Innovation. Compassion for Patients.

Daiichi Sankyo and its 16,000 employees in more than 20 countries are dedicated to the creation and supply of innovative pharmaceutical products.

  • In Europe, we focus on two areas : In the cardiovascular space, our strong portfolio of medicines reflects our long-standing commitment and shows that we care for every heartbeat;
  • in oncology our goal is to become a global pharma innovator until 2025 by providing novel therapies to patients across the world.

    Our European headquarters are in Munich, Germany, and we have affiliates in 13 European countries. For more information : .

    For our headquarter in Munich we are seeking highly qualified candidates to fill the position

    IT Application Service Manager (m / f / x)

    Purpose of the Role :

    The IT Applications Service Manager is a function that will be situated in the IT department, the purpose is to be "end to end" responsible for all Business IT Applications and services that are in the responsibility area.

  • The responsibility is covering the application service management, ensuring at all times high availability, quality and seamless operation;
  • this includes incident, change and service managment. The responsible person will act as a focal point for communicating with business key users regarding all system problems, changes, fixes, and updates and collaborates with other teams and vendors on required relevant basis.

    Responsibilities :

    Provide oversight and management to the IT Applications and deliver high quality IT service

    Act as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates

    Ensure creations of system architecture, application and related serive proceses are documented and maintained in the ITSM and CMDB.

    Ensure all documentation is kept up-to-date

    Define and agree on Service level agreements (SLA s) to / with business in alignment wit

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